Terms of Service

Service and scope

JujuVPN provides cross-border network acceleration subscriptions, with coverage in 100+ countries and 190+ routes, and support for Windows / macOS / iOS / Android / Linux. Users can obtain client apps and subscription details through the panel, then use routes and data according to their selected plan. Available routes are as shown in the panel. Coverage does not mean that every location, network, or third-party website can be accessed.

The service follows a no-logs policy. See the Privacy Policy for details on how information is handled. This service provides network connectivity; it does not provide accounts, memberships, or content licenses for third-party websites. Third-party services remain subject to their own terms of use.

Accounts and subscription rules

No email address is required to create an account; a username and password are all you need. Keep your login credentials, subscription URL, and import details secure. Do not publish, resell, rent, or share your account or subscription with others. A subscription URL functions as an access credential. If it is exposed, check your account in the panel promptly and request assistance.

The service supports an unlimited number of devices online at the same time for use on devices belonging to the account holder. This does not grant permission to distribute the service to others. Users are responsible for activity on their accounts. If you notice unusual use, submit a ticket with details and take care not to expose your credentials further.

Billing and refunds

Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They are consumed as used and never expire. Check the pricing page for current prices and data allowances.

Payment methods are Alipay, WeChat Pay, and USDT. Before paying, check the plan type, data allowance, and order details. Monthly subscriptions and data packages work differently; a package that never expires does not mean unlimited data.

You may request a full refund within 60 days of your first payment, with no reason required. Submit a request through a user panel support ticket and include the relevant order details for verification. You do not need to explain why you are dissatisfied to qualify for the refund policy. Updates on your request and the refund outcome will be communicated through the ticket. This page does not promise an unconfirmed processing time.

Acceptable use and account termination

Users must comply with the laws and regulations of their location and any regions relevant to their activities, and ensure that the content they access and their purpose for using the service are lawful. You must not use the service for cyberattacks, fraud, distributing malware, infringing others' rights, or other unlawful activities. You must not disrupt route operations, monopolize network resources, or interfere with other users' normal use.

For unlawful use, resale or sharing, credential misuse, or ongoing disruption to service operations, JujuVPN may restrict connections, suspend subscriptions, or terminate accounts. Users may submit a ticket to appeal and provide further information. Account actions do not automatically cancel any statutory rights already accrued. Requests that qualify under the refund policy will still be reviewed according to the applicable rules.

Service availability and liability

Connection performance depends on local networks, carrier routing, device settings, route maintenance, and third-party platform rules. JujuVPN does not guarantee continuous connections, consistent transfer performance, or access to specific content. If an issue occurs, first check your local network and subscription status, then submit a ticket with the necessary details about the problem.

Responsibility for access interruptions caused by third-party service changes, user device issues, or other factors outside this service's control will be assessed based on the circumstances. Users should keep their own copies of important information and arrange a backup connection when necessary. These terms do not exclude or limit any liability that applicable law does not permit to be excluded or limited.

Changes to these terms

When services or rules change, JujuVPN will update this page and revise the last-updated month at the top. Important changes affecting prices, refunds, or existing subscription benefits will be explained through site announcements or the user panel, including their scope. Review the updated terms before continuing to use the service. Changes do not retroactively cancel refund rights that have already accrued.

If you have questions about a change or disagree with its application, contact us through a support ticket to discuss next steps. If a provision cannot legally apply, the remaining provisions will continue to apply to the extent permitted by law. These terms do not diminish consumer rights granted by law.