Getting started with a VPN means understanding the difference between your account, plan, subscription link, and client. A successful order only completes the purchase; it doesn't connect your device. Here’s what to do, what to expect at each step, and what to check if something goes wrong.
What a successful first day looks like: Your account panel shows an active plan, your client can update its server list, your chosen apps work while connected, and your device returns to its regular network after disconnecting. Don't rely on the connection icon or a single speed test to confirm setup is complete.
Create an account: save your username and login details
JujuVPN doesn't require an email address. Create an account with a username and password. First, make sure you're on jujuvpn.com, then follow the prompts. Save your username somewhere secure and don't reuse a password from another site. If you use a password manager, check that the entry is saved for the correct domain.
After creating your account, try signing in to the account panel. You should see account and plan information, not a connection switch—that belongs in the client. Your website password is for signing in; the subscription link retrieves server configurations. Don't paste your login password into the client's subscription field.
If you can't sign in, check your keyboard layout, capitalization, and whether copied text includes extra spaces. Avoid creating multiple accounts to work around the issue; that can make it hard to match a payment to the right account. Use the same account for payment, retrieving your subscription, and contacting support.
Choose a plan: consider how regularly you'll use it
If you need ongoing access for work or frequently visit international websites, compare the monthly plans. If your usage varies and you'd rather use data as needed, compare the data packages, which never expire. “Never expires” refers to the package's validity period; it doesn't mean unlimited data or a monthly top-up.
| Plan type | Price and data | Data allowance |
|---|---|---|
| Monthly plan | ¥9.9/month, 60GB | Resets monthly on the activation date |
| Monthly plan | ¥18/month, 250GB | Resets monthly on the activation date |
| Monthly plan | ¥28/month, 500GB | Resets monthly on the activation date |
| Data package | ¥158，300GB | Never expires; data is deducted as you use it |
| Data package | ¥358，1000GB | Never expires; data is deducted as you use it |
| Data package | ¥658，3000GB | Never expires; data is deducted as you use it |
Monthly plan data resets on your activation date, not at the start of each calendar month. Check the full details on the pricing page before choosing. JujuVPN supports simultaneous connections on unlimited devices, but data is still metered. Factor the actual usage across all your devices into your budget.
If you're unsure how much data you'll need, consider your work files, video calls, and streaming habits. There's no need to choose the largest package for needs you may not have. JujuVPN offers a 60-day money-back guarantee. Read the relevant details in the FAQ and keep your order information.
Complete payment: check your order status in the account panel
Payment methods include Alipay, WeChat Pay, and USDT. Before paying, check the plan name, amount, and account you're signed into. For USDT, follow the network, address, and amount shown on the payment page exactly. Don't reuse an old screenshot or payment details sent by someone else.
Once your payment app shows success, return to the JujuVPN account panel to check the order status, then confirm that your plan is active and your data allowance is displayed. The payment confirmation and plan activation are separate steps. Closing the payment page won't configure your client.
If you've paid but the account panel hasn't updated, refresh the order page and make sure you're signed into the account used to place the order. Don't pay again just because the status hasn't changed. Keep your payment confirmation, order ID, and a screenshot of the issue, then report the payment method and status shown through the support ticket system.
Get your subscription: choose a client, then import the link
Once your plan is active, sign in to the account panel to find your subscription details. Visit the client download page for instructions for your operating system. Installation steps, permission prompts, and menu names differ across Windows, macOS, Linux, Android, and iOS, so don't assume another platform's instructions will match.
A subscription link is an address your client uses to retrieve configuration, usually including a server list. It's not the marketing homepage or a button that connects your browser to a server. Your client may offer one-click import, clipboard import, or manual entry; use only the options it and the account panel actually provide.
- Make sure the client is installed and opens, then copy the subscription link from the account panel.
- Add the link through the client's subscription or configuration manager. If your system redirects you to an app, make sure it's the client you intended to open.
- Update or download the configuration. Check that its name appears and that you can expand the server list.
- Select and enable the configuration. If you import it but don't enable it, the client may still be using an older configuration.
Shadowsocks, VMess, Trojan, VLESS, Hysteria2, and TUIC are different protocol names, not interchangeable file formats. A client that supports one may not support them all. If you see an unsupported server or configuration field, check the subscription type provided by the account panel and the client's compatibility notes. Don't change passwords, ports, or encryption settings at random.
First connection: test your apps, not just the switch
First, make sure your device's regular network is working. On hotel or public Wi-Fi, complete any browser-based sign-in before connecting. Temporarily pause other proxy or VPN tools to prevent multiple apps from competing over system proxy, routing, or DNS settings.
Choose a server in the client and grant any network permissions it requests. A system proxy generally affects apps that honor proxy settings. TUN or VPN mode can route more traffic through a virtual network interface, though the exact scope depends on your system and configuration. A connection switch turning on doesn't prove that every app is using the same route.
Split tunneling uses rules to decide which traffic connects directly and which goes through the proxy, making it a sensible starting point for everyday use. Global proxy mode can help with temporary troubleshooting, but it won't fix every issue and may not cover apps that ignore system proxy settings. For your first setup, keep the selected configuration's default rules and avoid changing several options at once.
- ✅ Open a website that normally works for you to confirm your regular internet connection is still available.
- ✅ Open the international websites you actually need and check that pages, sign-in, and content all load.
- ✅ Test messages, file transfers, or calls in your work apps, not just in a browser.
- ✅ Disconnect the client and revisit a regular website to make sure your device's network has recovered.
If a website works but an app doesn't, check whether the app follows system proxy settings and whether split-tunneling rules send it directly. Work apps may also depend on organization account permissions, company network policies, or the region where the service is available; changing servers can't override those conditions. For streaming, check actual access rather than assuming it will work based on a server's region label.
Common setup issues: troubleshoot the step where the problem occurs
Subscription update fails or no servers appear after updating
First, confirm your plan is active. Then check that the link was copied in full and doesn't contain spaces or line breaks. Make sure the client supports the subscription format. An unavailable connection to the subscription service, an incompatible client version, or a reset link can all cause update failures. Switching servers won't help if the server configuration hasn't loaded correctly.
Client says connected, but the website you need won't load
Try other websites and apps for comparison, then switch servers to test. If only one destination fails, check the split-tunneling rules and the destination service's status. If nothing works, check system proxy settings, network permissions, and whether other proxy apps are still running. Change one setting at a time and note the result so you can identify what made a difference.
A DNS leak means domain lookups aren't following the configured resolution route as expected. You can't confirm one from whether a webpage loads. Check the client's DNS settings and see whether your browser's secure DNS overrides system behavior. When using a test page, interpret the result alongside your rules and DNS route; seeing a local resolver doesn't necessarily prove that all traffic bypasses the proxy.
Servers work, but calls or file transfers are unstable
First, distinguish problems with your Wi-Fi signal, local network, and remote server route. IEPL, relay, and direct connections describe different network paths: a dedicated line may include a private transmission segment, a relay adds an intermediate hop, and a direct connection doesn't use the same relay route. The label alone can't predict your experience or guarantee stability.
Note your network environment, client name, server name, affected app, and any error message. Including these details in a support ticket is more useful than simply saying “it won't connect.” Before sharing screenshots, hide your subscription link and account credentials. For more detailed instructions, see the setup guide and the troubleshooting manual.
Finish setup: keep a working configuration you can reuse
Once everything works, note the active configuration, your usual split-tunneling mode, and the servers that work for you. Check whether the client restores system proxy settings when it exits. Choose whether to launch the client at startup based on your needs; there's no need to enable every advanced feature just to finish this guide. If the server list changes later, update the subscription and test the connection before considering a new account.
Get the essentials working before fine-tuning. Your first-day setup is complete when you can sign in, your plan is active, your subscription updates, and your apps work. JujuVPN's no-logs policy reflects its privacy commitment; you still need to protect your subscription credentials and manage device permissions and local settings carefully.