JujuVPN FAQ

No email address is required. Create an account with a username and password. Keep both safe, and don’t confuse a subscription name in your client with your login username: subscription names identify configurations and may not match your account details. After creating your account, make sure you can access the user dashboard before choosing a plan or downloading a client. If you can’t log in, check your keyboard input, letter case, and any spaces copied by mistake. If you already have an account, use the login page so you don’t accidentally create another account and lose track of your existing orders.

Sign in to the user dashboard and find your subscription under Account Overview. Add the config using your client’s import method. To update your routes later, find the JujuVPN config in your client’s subscription or config settings, use its update subscription option, then check the route list. Updating a subscription and switching routes are different: the first refreshes your config; the second selects an exit from the routes already listed. If the update fails, check your local connection and subscription status, then make sure you copied the full address. Don’t post the complete subscription link in a public forum.

JujuVPN supports simultaneous use on an unlimited number of devices, so switching devices doesn’t mean buying another plan. Sign in to the user dashboard on the new device, get a client for that platform, and import the subscription linked to your account. Windows / macOS / iOS / Android / Linux are supported, although download and import steps vary by platform; follow the dashboard instructions. When multiple devices share one account, keep an eye on the account’s remaining data. Unlimited devices doesn’t mean unlimited data, and account credentials shouldn’t be shared publicly.

A subscription link contains account credentials used to retrieve your config, so treat it as sensitive account information. If you shared it by mistake, first remove any public post you can take down. Then sign in to the user dashboard and check Subscription Management for a reset option. If one is available, follow the on-screen steps, replace the old link in your client, and update the config. If you can’t find a reset option, contact support through a dashboard ticket. Changing your login password is not the same as resetting your subscription link, so don’t assume the old link has been disabled. Hide the credentials in the link if you attach a screenshot.

First, check your account’s subscription status and remaining data in the user dashboard. Then make sure your client is using the config you just imported. Some clients store multiple configs, and adding one successfully doesn’t mean it’s active. Update the subscription and check for error messages. If you imported by pasting a link, make sure both ends are intact and that it doesn’t contain extra spaces or line breaks. If the route list is still empty, note the error and client name, then contact support through a ticket. Avoid creating multiple configs with the same name; it can make it hard to tell which one is being updated or used.

A connected status usually means the client has enabled the connection feature; it doesn’t confirm that a particular site is reachable. First, open a regular webpage to check your local internet connection. Then confirm that a route is selected and that your system proxy or the relevant connection mode is enabled as instructed by the client. Try another route and reload the site to see whether the problem affects all sites or just one service. If only one service is affected, check its login status and regional requirements, as well as whether the service itself is having an issue. Change one setting at a time and note the result so you can identify the cause.

Apps can handle system network settings differently. If your browser works, that only confirms the browser’s current connection path is working; other apps may use a different route. Check the client’s routing rules to make sure the app or domain isn’t set to connect directly. Then see whether the app has its own proxy settings. If your client offers a connection mode that routes app traffic, follow its instructions and any system permission prompts. Fully quit and reopen the app after making changes. On a work device, check your organization’s network policies before changing managed system settings.

Include your platform, client name, selected region and route type, and whether the issue happens during import, update, or browsing. Add your current network environment, the exact error message, and the steps you’ve tried and their results. This helps distinguish local network, config, and destination service issues. Keep the error visible in screenshots, but hide subscription links, account credentials, and sensitive payment details. After opening a ticket in the user dashboard, add any new findings to the same ticket to preserve the troubleshooting context. You don’t need to share your complete browsing history, and never attach your password.

JujuVPN covers 100+ countries with 190+ routes. The options available to you are those shown in the user dashboard and in your client’s latest config. Check the destination service’s regional requirements, then compare how routes perform on your current network instead of choosing by distance alone. For everyday browsing, start with a region that works well on your network and try another exit if you run into an issue. A region label indicates the exit location; it doesn’t mean every site or app in that region will be accessible. To check compatibility, open the destination and test sign-in, content loading, and continued use.

These labels describe how a connection is routed. IEPL refers to a dedicated cross-border link; a relay routes traffic through an intermediate entry point to an exit; a direct route connects to the exit without an intermediate relay. Route type helps explain the connection path, but doesn’t determine performance on your local network by itself. Carrier routing, your network environment, and the destination’s response all matter. Keep the destination and local network the same while comparing different route types. Don’t assume a route is always faster just because of its label, or that its type guarantees access to a particular service.

Pause large downloads, cloud sync, and other network-heavy tasks to check whether traffic on your local network is causing the slowdown. Then compare routes on the same destination page and keep the exit that loads reliably and stays usable. If several routes are slow, try a different local network environment. For video, distinguish slow page loading from playback buffering or device decoding issues; they can have different causes. When contacting support, include the time, region, route type, and destination service, along with what changed after switching routes. That’s more useful than simply reporting that it’s slow.

A service’s regional policies, account eligibility, and exit detection rules can change, so check access directly rather than treating route coverage as a promise of ongoing availability. If you see a region notice, confirm that your selected exit meets the service’s requirements, then check your account region, login status, and client routing rules. After switching routes, reopen the app or refresh the page. Avoid changing unrelated account settings repeatedly. JujuVPN follows a no-logs policy, but that’s separate from whether a third-party platform permits access; the platform’s own terms still apply.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packs: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Monthly plans suit regular use with data managed by the month. Data packs last until used and never expire, making them a good fit for occasional use. Choose based on data usage across all your devices, not just whether one app connects. Unlimited simultaneous devices doesn’t change the data allowance in your plan. Before ordering, check the plan, price, and billing method shown on the order; see the pricing page for full details.

Monthly plan data resets each month on the activation date. For a mid-cycle upgrade, the price difference is prorated over the remaining days. The reset date isn’t the start of the calendar month for every account, so check your subscription details in the user dashboard. Before upgrading, review the order and change details to confirm the selected tier and your account status; don’t estimate the upgrade outcome from your remaining data. Data packs work differently: they last until used, never expire, and don’t reset monthly. If your client and dashboard show different information, refresh the dashboard and update your subscription, then report the specific discrepancy in a support ticket.

Alipay / WeChat Pay / USDT are supported. Pay using the method shown on the order page, then return to the user dashboard to check your order and subscription status. If your payment provider shows the payment as complete but the dashboard hasn’t updated, verify the account you’re signed into, the order details, and the payment result. Make sure you haven’t switched accounts and opened a different order. Keep your order details and proof of payment, then ask support to check through a dashboard ticket. Hide any unrelated sensitive details in screenshots. Don’t pay again to try to force a status update, and don’t rely only on changes to the client’s route list to confirm payment.

JujuVPN offers a 60-day no-questions-asked refund. To request one, sign in to the user dashboard, open a support ticket, explain that you’re requesting a refund, and include the relevant order details so the transaction can be checked. Read the Terms of Service for the full conditions; your account records show the status of your request. If you’re also having connection issues, you can describe them, but detailed technical troubleshooting isn’t a requirement for a no-questions-asked refund. Keep your order and ticket records. Don’t post your password, full subscription link, or sensitive payment information publicly, and don’t assume a specific refund processing time.